Quick summary
This demo shows how to automate Jira issue creation from PagerDuty incidents using a Zapier workflow, eliminating manual handoffs between on-call and engineering teams. By connecting PagerDuty as the trigger and Jira Software Cloud as the action, teams can ensure every incident automatically generates a trackable issue without leaving either platform.
Steps
- From your Zapier dashboard, select Zap to start building a new workflow.
- Open the Zap editor to begin configuring your automation.
- Search for and select PagerDuty as the trigger app.
- Choose a trigger event to define what PagerDuty activity starts the Zap.
- Connect and authorize your PagerDuty account in Zapier.
- Customize your trigger settings to filter or refine which incidents fire the Zap.
- Click Test trigger to confirm Zapier receives valid sample incident data from PagerDuty.
- Select Jira Software Cloud as the action app.
- Click Create a new issue as your action event.
- Link your Jira account to authorize the connection in Zapier.
- Configure the issue fields using PagerDuty data and click Continue.
- Click Test step to verify the workflow successfully creates a Jira issue.
- After successful testing, click Publish to activate your automated Zap.
