Quick summary
Canceling a Smartsheet subscription requires navigating to Plan & Billing Info via the Account menu and selecting Cancel Account to switch to the free plan. The process takes under a minute and includes a brief cancellation reason survey before confirming with OK.
Steps
- On the Smartsheet main dashboard, go to the left-side panel and click More.
- Select Account from the available choices.
- Click Plan & Billing Info to proceed.
- Tap Cancel Account.
- Click Switch to Free to downgrade your plan.
- Select the radio button beside the reason that best explains why you are canceling.
- Tap OK to confirm and complete the cancellation.
