Quick summary
Integrating Intercom with Facebook Messenger lets your team receive and reply to Messenger conversations directly inside the Intercom inbox. The setup takes just a few minutes using the App Store inside Intercom's Settings panel.
Steps
- Navigate to the left-side panel and click Settings.
- Select Integrations from the list of options.
- Tap App Store to open the integrations marketplace.
- Search for Facebook and select it from the recommended matches.
- Click Install Now to begin the installation.
- Tap Go To Settings under Getting Started, then log in to your Facebook account.
- Tap Continue to confirm your account and grant the necessary permissions.
- Find the Facebook Page you want to use, then click Connect Page next to it.
- Your Intercom account is now integrated with the selected Facebook Page, giving you access to Facebook Messenger conversations within your Intercom workspace.
