Quick summary
This tutorial shows how to integrate ServiceNow with Jira by installing the ServiceNow Connector app directly from the Jira marketplace and configuring a Basic connection to sync both platforms. Once the connection is saved, teams can manage ServiceNow incidents and Jira issues from a single unified workflow.
Steps
- Navigate to the top navigation bar in Jira and click Apps.
- Select Explore More Apps from the dropdown options.
- Search for ServiceNow and choose ServiceNow Connector for Jira from the results.
- Click Try It Free at the top-right corner of the app listing page.
- Click Start Free Trial to begin the installation.
- Return to the top menu bar and click Apps to begin configuring the integration.
- Select Jira - ServiceNow Connector from the Apps menu.
- Click Configurations at the top-right corner of the connector page.
- Open the Connection Type menu inside the Connection Form panel and select Basic.
- Fill out the required fields in the connection form and click Save Connection to activate the ServiceNow and Jira integration.
