Quick summary
The Slack and Zendesk integration lets support teams receive and manage customer support tickets directly from Slack, reducing context switching. This step-by-step walkthrough covers the full OAuth connection process between Slack's App Directory and your Zendesk subdomain.
Steps
- Click the '+Add apps' menu in Slack to begin the integration setup.
- Go to the Slack App Directory and search for 'Zendesk'.
- Select the 'Add' button on the Zendesk app listing.
- Select 'Add to Slack' to initiate the installation.
- Enter your Zendesk subdomain in the field provided and click 'Continue' to proceed.
- Enter your Zendesk credentials and click 'Sign in' to authenticate.
- Select 'Allow' to grant Slack the necessary permissions to connect with Zendesk.
- Integration is complete — your team can now manage customer support tickets and improve communication efficiency directly from Slack.
