Quick summary
The Zoho Assist Slack integration lets support teams launch remote sessions directly from Slack by installing the Zoho Assist app through Slack's App Directory and granting workspace access in a few clicks. Once connected, agents can initiate and manage remote support sessions without leaving their Slack workspace.
Steps
- Click on the '+Add apps' section in the left sidebar of Slack.
- In the search bar, type 'Zoho Assist' and select the Zoho Assist app from the search results.
- Click the 'Add to Slack' button on the app listing page.
- Click 'Add to Slack' again to initiate the connection process — you will be redirected to the Slack authentication page.
- Select 'Allow' to grant Zoho Assist access to your Slack workspace.
- Integration complete — you can now use the combined capabilities of Zoho Assist and Slack for a seamless remote support experience.
