Quick summary
Bulk assigning tickets in Zendesk lets support managers distribute multiple tickets to a specific agent in just a few clicks. Using the Views panel and the Edit workflow, teams can reassign large ticket queues without opening each ticket individually.
Steps
- Navigate to the left-side panel and click Views.
- Select the tickets you want to assign by clicking the tickbox next to each one.
- Click the Edit button to proceed with bulk editing.
- Click the Assignee drop-down menu to open assignment options.
- Under the Support category, select the agent you want to assign the selected tickets to.
- Click Submit to apply the changes and confirm the new ticket assignment.
