Quick summary
To cancel a SurveyMonkey subscription, navigate to My Account and turn off Auto-renew under Billing Details, then confirm cancellation before your account downgrade date.
Steps
- Click your username in the upper-right corner.
- Select 'My Account' from the dropdown menu.
- Click the 'Billing Details' tab.
- Under the 'Billing Profile' section, go to 'Auto-renew' and click 'Cancel'.
- Review the cancellation terms and the date your account will downgrade, then click the checkbox to confirm.
- Confirm the action by clicking 'Yes, cancel my subscription'.
