How to Change an Agent’s Name in Zendesk

Quick summary

Changing an agent's name in Zendesk Admin Center takes just a few clicks through the Team Members settings. This guide walks you through every step to update agent account details without disrupting any other configurations.

Steps

1. In the Admin Center, go to the left-side panel and click People.
2. Select Team Members under the Team section.
3. Browse the agent list on the main dashboard, then choose the specific agent whose name you want to edit.
4. Tap Account to access the agent's settings.
5. Click the Name input field and change the default name to the new value.
6. Click Save to apply the changes.
7. The selected agent's name will be updated instantly across Zendesk.