Quick summary
Replying to a ticket in Zendesk takes just a few steps: open the right view, select the ticket, write your reply, and submit it. This guide walks support agents through each action inside the Zendesk Agent workspace so responses reach customers instantly.
Steps
- Navigate to the left-side panel and click Views to access your ticket queue.
- Select the relevant ticket from the list to open it.
- Go to the message box and configure the privacy settings as needed.
- Compose your reply and enter it into the provided text field.
- Click Submit as Open to send the reply and keep the ticket active.
- Your reply will be delivered instantly to the intended recipient.
