Quick summary
Sending an email in Zendesk involves creating a new ticket from the Tickets tab, filling in the recipient, subject, and message body, then submitting it directly from the agent interface. This step-by-step process lets support agents send outbound emails to customers without leaving the Zendesk dashboard.
Steps
- Go to the left-side panel and click the Tickets tab.
- Tap the Add button to create a new ticket.
- Click the Requester drop-down menu and select the intended recipient from the list.
- Designate the ticket to your preferred assignee.
- Click the Subject field and type your desired email headline.
- Compose your message and enter it into the text box below the subject field.
- Tap Submit as New to deliver the email to the intended receiver.
